My laptop's been stolen

L4L Stolen FAQs

• Q: My computer has been stolen! What should I do?

  A: Visit the Report a Theft page on our website for instructions here.

• Q: What happens if the computer never connects to the internet?

  A: We are unable to recover a computer if it does not connect to the internet. If your license includes the Service Guarantee you will receive an email from the Service Guarantee department after your initial recovery period expires explaining the next step.

• Q: How does the Recovery Team recover stolen computers?

  A: We track the computer via its internet connection. When the stolen computer connects to the internet with we begin to collect evidence which can help lead the police to the location of your computer. For a more details on the process, view the entire Recovery Services FAQ here.

• Q: Why do I need to file a police report?

  A: We work with law enforcement agencies to recover your laptop. Without a police report, we do not have a contact to begin an investigation with.

• Q: What does the status of my theft report mean?

  A: For a complete list of explanations, please see our list of theft report status definitions.

• Q: My computer came bundled with Computrace LoJack for Laptops, am I protected?

  A: Computrace LoJack for Laptops does not come preinstalled on a laptop. Once you received your laptop, you must have gone through the installation and registration process with us in order for us to be able to provide protection.