A: This is a new component within EUSA 4.0. It allows us to shorten the window of disruption to our customers and provide them with a Service Guarantee payment quickly so they can obtain a replacement device.
During this time, the Absolute Theft Recovery team will continue to work on the investigation and in some instances the device will be successfully recovered within 30 days of the Service Guarantee payment.
In these instances an amount equivalent to the Service Guarantee payment will be transferred forward and used towards the next theft claim made by the customer (versus requiring that the customer repay the amount to Absolute Software). This means the customer’s account will show a prepaid service guarantee balance in the positive and from which future Service Guarantee payments will be deducted.
For more information regarding EUSA 4.0, please read the FAQ.