I want to view or manage my account

L4L Account_Management FAQs

• Q: How can I tell if the software is functioning correctly on my computer?

  A: Log in to your account here. On the main page, you can view your 'Last Call Date'. As long as this date is within the last 24.5 hours or the last time your computer was connected to the internet, the software is functioning correctly.

• Q: How can I find my registration code after I've installed the software onto my computer?

  A: If you have already registered and installed the software, you can find your registration code by logging in to your account here.

• Q: I've received a notice that my computer has not been connecting to your monitoring center. What should I do?

  A: If your computer has been connecting to the internet, you may need to reinstall software. To reinstall, follow these steps:

  1. From your new computer, log in to your account here.
  2. From the main screen, click on 'More' and then 'Uninstall' and confirm.
  3. Click 'More', then 'Install' and select Windows or Mac version to download.
  4. Run the installer, and enter your Registration code when prompted (this code is available within your account)