You can see the current status of your Theft Report by logging in to your account through our webportal. Below are the Theft Report statuses you may see, and their meanings :
Monitoring: Awaiting 1st Post Theft Connection
Device has not connected to the internet since it was stolen.
No one has used your device while connected to the Internet yet. You will be notified when the machine becomes active on the Internet with an email stating what happens next for your records.
Under Investigation: Researching
Machine is Actively connecting to the Internet – TRO Assigned
Your computer has connected to our monitoring center and we’ve assigned a Theft Recovery Officer (TRO) to work with the Police. They contact the law enforcement agency that you reported the theft to with all relevant evidence collected and work with the assigned Detective. You will be notified upon a recovery.
Monitoring: Awaiting Further Device Contact
Device contact has ceased, all leads exhausted.
Your computer has not connected to the Internet recently and has been put into a monitoring state. The information collected from any connections that were received previously was not enough for law enforcement to proceed with. The location and/or user of the laptop have not been determined. We will receive instant notification when the computer connects to the Internet again at which time, the Theft Recovery Officer will review the new connections and reach out to law enforcement when they have gathered sufficient evidence that may assist in a recovery.